Privacy Policy

Introduction

As part of the use of its services, including services accessible on its website, its mobile site, its online store, and its mobile applications, SAS LE MONDIAL Hôtel L'Estérel, as the data controller, may collect and process personal data concerning you.

We are committed to respecting the rules of privacy protection for prospects and visitors to our sites: website, mobile site, online store, and mobile applications. All personal data processing implemented as part of these accessible services complies with applicable local regulations on personal data protection, notably the provisions of the "Informatique et Libertés" law of January 6, 1978, amended, and the General Data Protection Regulation (Regulation EU 2016/679) or "GDPR."

1 - What are our commitments regarding personal data protection?

SAS LE MONDIAL Hôtel L'Estérel is committed to ensuring a high level of protection for the personal data of its customers, prospects, users of its sites: website, mobile site, online store, and mobile applications, and any other person whose personal data it processes.

SAS LE MONDIAL Hôtel L'Estérel is committed to complying with the applicable regulations for all personal data processing it implements:

Your personal data are processed lawfully, fairly, and transparently;

Your personal data are collected for specified, explicit, and legitimate purposes and are not further processed in a way incompatible with these purposes;

Your personal data are stored adequately, relevantly, and limited to what is necessary for the purposes for which they are processed;

Your personal data are accurate, kept up to date, and all reasonable measures are taken to ensure that inaccurate data, with regard to the purposes for which they are processed, are erased or rectified without delay.

SAS LE MONDIAL Hôtel L'Estérel implements appropriate technical and organizational measures to ensure a level of security appropriate to the risk inherent in its processing operations, meet regulatory requirements, and protect the rights and data of the concerned individuals from the design of the processing operations.

Furthermore, SAS LE MONDIAL Hôtel L'Estérel contractually imposes the same level of personal data protection on its subcontractors (service providers, suppliers, etc.).

2 - What personal data do we collect?

A - Depending on the collection purpose

The personal data we collect varies depending on the purpose of the collection and the Service we provide to you.

Generally, we may directly collect the following categories of personal data:

a) Personal contact details, such as your name, first name, email address, postal address, and your phone number(s);

b) Identifiers used to access your online account, such as the username and password. This is necessary for us to create a personal user account;

c) Communications with us, which may include details of conversations through chat, customer service;

d) Demographic information, such as your age, gender, and lifestyle preferences (including your favorite products and interest in them);

e) Browsing histories, such as pages visited, the date of the visit, the location during the visit, or the IP address;

f) Payment information when a purchase or reservation is made on one of our sites, online stores, or mobile applications. Generally, the invoice is issued in your name, your billing address, and payment data such as your credit card or bank account;

We may also indirectly collect personal data about you when you share content on social networks, websites, online stores, or applications related to our products and services, or in response to our posts and promotional announcements on social networks.

B - Personal data concerning minors

SAS LE MONDIAL Hôtel L'Estérel does not collect or process personal data relating to children under 18 years without the prior consent of their parents or legal guardians.

If personal data concerning children are collected via our sites: website, mobile site, online store, and mobile applications, parents or legal guardians have the option to object by contacting us at the address indicated at the bottom of this page.

3 - How is personal data collected?

A - Methods of collecting your data

As part of our relationships, you may communicate your personal data to us by various means, especially on our sites: website, mobile site, online store, and mobile applications during your internet browsing, purchases, reservations, by filling out various collection forms, when subscribing to the e-newsletter, creating an account, when submitting an application, when posting comments on our social media pages, when establishing any contact with our establishment or when you transmit your personal data to us in any other way.

B - IP address

The IP address is a series of numbers automatically assigned to your computer by your Internet service provider each time you connect. With each of your requests on the site, our servers log the trace of your visit. We collect IP addresses to analyze site trends. We do not transmit any information that allows identifying you, which means your session will be recorded but will remain anonymous to us. We may use your IP address in cooperation with your Internet service provider to identify you if we must enforce the terms of use to protect our services, customers, or compliance with applicable laws.

C - Cookies

To constantly improve the quality of services offered on our sites: website, mobile site, online store, and mobile applications and their relevance to your expectations, SAS LE MONDIAL Hôtel L'Estérel may use "cookies," text files used to identify your device when you connect to one of our services. The placement of a cookie or tracker on your device (computer, tablet, smartphone, etc.) allows SAS LE MONDIAL Hôtel L'Estérel to collect information and personal data, depending on your terminal's settings.

Types of cookies used:

a) Cookies essential for site use. They allow you to use the main features of the site, such as purchasing or booking services. By disabling cookies, you will no longer be able to benefit from these features. The stored information cannot be used for commercial purposes.

b) Site performance cookies. Performance cookies allow us to optimize our website and detect any technical issues you may encounter. They allow us to gather information on how you use the site, including the number of visits per page, the number of error messages displayed, the time spent on a page, or the number of clicks on a site area. The stored information cannot be used for commercial purposes.

c) Functional cookies. These cookies allow the site to remember the choices you made (such as your username, chosen language, or the region you are in) and provide more precise and personal features. These cookies may also be used to remember changes made by the user, such as text size or font. They may also be used to provide services you requested, such as watching a video or commenting on a blog. The information collected by these cookies may be made anonymous and cannot track your browsing activity on other sites. By using our website, you agree to receive this type of cookie on your device.

d) Advertising marketing cookies. These cookies collect information regarding your Internet browsing habits to offer advertisements tailored to your interests. They also allow limiting the number of times you see an advertisement and help us evaluate the effectiveness of our advertising campaigns. They are generally set by advertising networks with the site operator's permission. They remember the visits made to a site and share this information with other companies (such as advertisers). Targeted or advertising cookies are often linked to site functionalities provided by the partner company. The information is collected and shared with third parties to provide audience targeting and optimization solutions for advertisers and publishers. No personal data is collected, and an individual cannot be identified via the collected data.

e) Cookies from third-party websites and social networks Our Website contains links and/or content that refers to other websites and social networks, and we are not aware of the cookies used by these third parties. For more information, please consult the information provided by these third-party sites and social networks about their cookies.

D - Respect for your privacy

We are committed to protecting your privacy and adhere to the following two principles.

- We do not associate any identifiable and personally identifiable information with your cookies. Cookies do not allow us in any way to know your address, date of birth, phone number, or any other information that could identify you.

- We do not provide any personal information to advertisers or third-party sites displaying our interest-based ads.

If your computer or mobile device is used by multiple people, or if it has multiple browsing software, the content displayed to other users may match your preferences. If you wish, you can change your browser settings.

For more information on how cookies and targeted advertising work, you can consult the CNIL website: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.

E - Links to third-party sites

Our sites: website, mobile site, online store, and mobile applications may contain links redirecting to third-party websites.

We decline any responsibility in the collection, use, management, sharing, or disclosure of data and information by these third parties.

The communication of information on third-party sites is governed by the privacy policy and terms of use of these sites. We recommend you read these websites' privacy policies before submitting any personal information.

4 - What are the purposes for which data may be collected?

Your data is primarily used for reservation and purchase purposes (provision of services, specific services, and products), prospecting, loyalty, animation, commercial information, satisfaction surveys, organizing competitions, new services and products intended to improve your customer experience within our establishment, statistical studies, recruitment, after-sales service, handling your requests and/or complaints. Apart from cases where your consent has been obtained (notably to communicate personalized offers to you), data processing for the above purposes is particularly necessary:

For the execution of the service contract;

To comply with a legal obligation;

For the legitimate interests pursued by our establishment (notably developing new services and offers, improving customer service...).

More specifically, your data is used:

To allow you to benefit from all services or services available on our establishment's website, mobile site, online store, and mobile applications: creating a user account, e-newsletter management, booking management, assistance and complaints, loyalty programs management, etc.;

To enable you to browse our websites;

To best match our information, notifications, offers, and other forms of services to your interests;

To facilitate the completion of reservation and purchase-related formalities.

5 - How long are your data retained?

SAS LE MONDIAL Hôtel L'Estérel is committed to retaining your personal data for no longer than necessary for the purposes for which they are processed.

The retention periods are defined according to the processing purposes implemented by SAS LE MONDIAL Hôtel L'Estérel and notably consider the applicable legal provisions requiring a precise retention period for certain data categories, possible applicable prescription periods, and the CNIL's recommendations regarding certain categories of data.

6 - Who may access your personal data?

A - Recipients of your data

The data collected on our website, mobile site, online store, and mobile applications may be communicated to our internal employees or their ancillary service providers (subcontractors, service providers, banks) as part of providing any or part of the services mentioned above. We remind you that in this context, SAS LE MONDIAL Hôtel L'Estérel requires its service providers to implement strict confidentiality and data protection measures.

B - Data transfers outside the European Union

The personal data may be processed outside the European Economic Area (EEA). If so, SAS LE MONDIAL Hôtel L'Estérel will endeavor to ensure that this international data transfer is subject to adequate levels and guarantees of security.

7 - How to exercise your rights?

Under applicable personal data protection regulations, you can exercise your rights of access, rectification, deletion of your data, and your rights to restrict and object to the processing and portability of your personal data at any time.

Additionally, you legally have the right to define directives regarding the fate of your personal data post-mortem.

Furthermore, any person who was a minor at the time of collection of their personal data can request its deletion as soon as possible.

These rights can be exercised by mail at the following address:

SAS LE MONDIAL Hôtel L'Estérel
15 Rue du Vingt-Quatre août
06400 Cannes
FR
reservation@hotellesterel.com

In this context, we kindly ask you to accompany your request with the necessary elements for your identification (name, first name, email) and any other information necessary to confirm your identity. You also have the right to lodge a complaint with the National Commission for Computing and Liberties in the event of a violation of the applicable personal data protection regulations, notably the GDPR.

8 - IT Security / Transaction Security

Ensuring the security and confidentiality of the personal data you entrust us is a priority for SAS LE MONDIAL Hôtel L'Estérel We thus implement all technical and organizational measures useful, considering the nature, scope, and context of the personal data you communicate to us and the risks presented by their processing, to preserve the security of your personal data and, in particular, prevent any destruction, loss, alteration, disclosure, intrusion, or unauthorized access to these data, whether accidental or unlawful.

We offer you a secure online payment system thanks to the latest technologies in force.

SAS LE MONDIAL Hôtel L'Estérel strives to combat identity theft practices on the internet. This is why we use, for example, a device that detects fraudulent payments made by credit card. This device is intended to protect you in case of loss or theft of your credit card.

The security and confidentiality of personal data rely on everyone's good practices. This is why we invite you not to communicate your passwords to third parties, to log out systematically from your profile and social account (notably in the case of linked accounts), and to close your browser window at the end of your work session, especially if you access the internet from a shared computer. This way, you will prevent other users from accessing your personal information.

9 - Contact us

For any further questions about this policy or how SAS LE MONDIAL Hôtel L'Estérel processes your personal data, we invite you to contact us at the following address: reservation@lepatiodesartistes.com

10 - Changes to the statement

SAS LE MONDIAL Hôtel L'Estérel reserves the right to adapt the personal data protection policy. When we make substantial changes to this Statement, we publish a link to the Statement on our website's homepage.